Returns Policy
1.Return  conditions
  • If you need to replace or return the goods, contact us within five(5) days of receipt (from the date of payment and purchase) If more than five(5) days have elapsed, no return will be processed.
  •  For Returned goods, Please do not use and keep the product clean and undamaged, keep all accessories and small bills (e.g. original packaging, product labels, warranty, manuals, receipts, freebies, accessories, certificates)

2.If the returned product does not meet the above requirements, we will consider that the product will affect the second sale and cannot be returned.
we will not accept returns if:
  •  The product is deformed, worn, and damaged.
  •  Missing gifts, accessories, and damaged labels.
  •  Incorrect use and improper storage methods     lead to a decrease in product quality.
  •  Product Use, Washing, Scratching, Splitting,   dropped, broken etc
  •  Unauthorized repair of the product, Improper   use, Collision, Abuse, etc 
  • Accident Product changes and incorrect use can lead to product quality problems or torn labels, scratched off label numbers, and tamper-evident marks.
  • If the product is damaged during use
  • Tampering with warranty stickers and conditions

3.Refund Conditions

  • After receiving the goods, if there is any dissatisfaction, under the premise of ensuring the integrity of the goods are not damaged, can be returned within 5 days.
  • If a problem occurs due to a defective product, we will be happy to replace or return it to you and we will cover the shipping costs.

4.Special Tips
  • Images and information are for reference only. Due to the problem of chromatic aberration caused by the lighting of different monitors, there may be some color difference between the product image and the actual. This is not a quality issue, please understand.
  • The product's best-selling style and color are randomly shipped This is not a quality problem, please understand.

Exchange Policy
1. Exchange Conditions:
If you need to exchange the goods, please contact the store within five (5) days of receiving the product (from the date of payment and purchase). It's essential to initiate the exchange process within this timeframe. If more than five days have passed since receipt, exchanges will not be processed.

2. Requirements for Exchanging Goods:

  • Please ensure the product is unused, clean, and undamaged.
  • Retain all accessories and small items, including original packaging, product labels, warranty, manuals, receipts, freebies, accessories, and certificates.
  • The product should not be deformed, worn, or damaged.
  • Gifts, accessories, and labels should be intact and undamaged.
  • The product should not show signs of incorrect use, improper storage, washing, scratching, splitting, dropping, breaking, or unauthorized repair.
  • Damage caused by accidents, product changes, tampering with warranty stickers, or incorrect use will not be eligible for exchange.

If you have any questions or need to initiate an exchange, please contact the store online or via email at skystayenterprise2020@gmail.com. Include your name, contact information, and order number, and the store will handle your request as soon as possible.

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